Showing posts with label unified communications. Show all posts
Showing posts with label unified communications. Show all posts

Friday, February 25, 2011

Just came in: FB replaces all platforms

It goes something like this:

Joe Posted Something on your Wall:
"Honey, we ran out of paper at the downstairs powder room"

Lucia commented on your post:
"Look in the cabinet, there should be more there"

Joe commented on his post:
"Nope"

Lucia commented on your post:
"I will be there in a minute, writing something on fb"

Edward commented on your post:
"We always keep plenty in the cabinet too, seems to work for us"

Joe commented on his post:
"Hurry up honey"

With the widespread adoption of a communication technology -or any technology for that matter- there is always a moment in time when somebody figures out a "original way of using it" or a way of misusing it.

The ping-pong email is a famous one, where people interact by exchanging one-liners through email and expecting immediate answers. The 15-minute voicemail, the two-party conference bridge dial-in are other examples of this.

Exchanges like the opening one, while exaggerated for illustration purposes are becoming more prevalent. The point here is that the parties could just talk to each other, and there is no benefit in having this conversation on fb, where usually the objective is to capitalize on your friends input, enriching the discussion, or simply because there is something worth sharing, either because it sublime or entertaining.

The parties do have a technological alternative that fits better their communication needs, but they are just resorting to fb (or whatever they choose) because of pure laziness.


Thursday, November 18, 2010

The App Reigns

I should have known. I dared to mention the iPhone and I just got a gazillion hate mails.

The conversation went south quickly, falling into the this vs. that and the "I was here before" conversation.

What this made me realize that -personally- I care less and less about the device, about any device, and more about the apps. Functionality and content are king in my reign. TiVo and the DVR have done more for TV in my case than color, HD or any other improvement.

In the case of a computing or a Smartphone device, the reality is that very specific tasks are attributed to the Application and not the device. Nobody "Macs" or "PCs" something. But you do Photoshop an image, and you "throw it into an Exel" and on a bad day, it is your Outlook that is "acting up". In one concept: The App is the verb.

On the device, I have some killer apps that I just need to have. My preferred ones are:

Pandora. My music, randomized and with new stuff! Love it on the computer, even better on the handheld when it can go everywhere and has XG access.
Evernote. This is a powerhouse application. If you haven't tried it, you should. I just loved the first version because of the concept of ubiquity. The idea is a Notebook that can be accessed by a variety of ways, web, PC or Mac client, and Mobile client. In addition to this, the first version allowed for hand-written notes, email-to-notebook entry, and note emailing as well as a neat web-clipping functionality. On the mobile, it gets even better when you add the camera and the geo-tagging functionality.

GMail Sync. I mean Contacts and Calendar too.

Google Voice. If you read "The Mobility I Want", you know why. This is the closest thing to unified communications Nirvana.






Saturday, November 13, 2010

What's its name? Facemail?

It was in the news, but honestly, nobody is paying a lot of attention.

Facebook has announced that this Monday, they will make available their email services. At the time of this writing, it is not clear what enhancements are they incorporating into their Inbox feature, other than a dedicated email address.

I have been watching social media for a while (click here to see my 2008 rant) and I never saw Facebook as an email killer, but more like an Outlook killer. Think about it, What does Outlook do for you in a typical office environment? Integrates your contacts, communications, and takes care of your appointments and resource booking. There is not a lot that Facebook is missing out of these.

There are four things that I would point out with Facebook's announcement:

1.- Facebook does stand a chance. Email is becoming more and more just a transport layer and a notification mechanism. If I look at how my two daughters use their online resources, it is easy to come to this conclusion. They do have email addresses, to be able to "communicate with the dead", but they rarely check them. They communicate through Facebook and SMS, and email's function is reduced to make the vibrating device go off on their smartphones. If the notification piece is solved, Why send an email? You already have that message in FB's Inbox. It seems that something in these lines is coming with the announced Office Online integration.

2.- We need more. Some said this will be a GMail killer. Well, not until we get the gazillion storage capacity, the external email address, the capacity to SEND emails to people that are not on Facebook, Offline and mobile client access, resource management, iCal and VCard translation, multiple addresses to be able to manage your online personas, distribution lists, better threaded conversations, and -Oh Yeah!- better search. This is without even factoring in Google Buzz (or Wave?), which is a truly revolutionary way of communicating.

3.- What about voice? Nobody cares anymore? I do. Google has a nice foothold here, both with the Android operating system running on phones, Google Voice, and Google Talk's capacity to do VoIP. And it is not just a telephone, it looks more like your personal switchboard and unified communications platform. Facebook has a shy attempt at something like this with their partnership with Vonage, but again, no way to call anybody outside of Facebook, and what is even worse, no way to call anybody ON Facebook that does not have the Vonage app on their mobile.

4.- We still need more. There has been some comparisons with GMail's priority Inbox -which I think is the best thing after email search-. Facebook has insight into what is important for you, and what is not. So -in theory- they may be able to classify email according to this. The question here is, Can they do it better? Right now, honestly, they are not there yet. Facebook filters out stuff that I am interested in and stuff that is new to me and I would have never given a chance other way.

And let's face it, we do have "circles of friends", we have the "A" list, the "B" list, the acquaintances; people from work, and family. On top of this, our interests change. When I am looking to move to another city, or just go there for a short trip, I focus on friends that live there. If I am having parenting issues, I turn to friends that have same age kids as mine. These are all things that are not necessarily reflected in my status updates. Facebook makes it -in the best case- laborious to track these changes.

One thing is true. They got us to write about them, not on email but on a blog, and announce it on Facebook.